The type of clothing you wear is very important to ensure your safety and comfort.
Regardless of the season, remember that you must bring:
- Non-slip soft-soled shoes that protect your toes;
- Sporty and comfortable clothing in keeping with the weather for that day. On the boat it usually feels cooler than advertised;
- Hat and sunglasses.
- Sunscreen.
Yes they can.
On our side: when safety conditions are not met, due to bad weather conditions such as heavy rain or heavy fog. 100% refund of payment.
On the client's side: with penalties depending on whether the day of departure is close or not - More than 30 days means 100% refund. Up to 15 days means a 50% refund and less than 7 days no refund.
LusitanaBoat reserves the right to cancel the service if any passenger refuses to follow the instructions of the captain (skipper), or in case of inappropriate behavior that could put him or other passengers in danger.
You can bring your own food or drink for any trip. We have external catering services if you wish. let us know when booking.
Alcohol is allowed on board in moderate amounts for safety reasons.
In case of dispute, the consumer may resort to an Alternative Resolution Entity for consumer disputes:
- Lisbon Consumer Conflict Arbitration Center
• Address and contacts:
Rua dos Douradores, 116, 2º - 1100-207 Lisboa;
Phone: +351 218 807 000 / Fax: +351 218 807 038
Web: www.centroarbitragemlisboa.pt
More information on the Consumer Portal at www.consumidor.pt.
